What's different or unique about BSMimpact?
Our passion is for delivering solutions that really work operationally, and helping you to implement them in order to get the benefits
Our holistic approach considers customers, services, products, organisation, business processes, tools capabilities, data structures, technology infrastructure and suppliers/partners, all in context - maximising the benefits and future-proofing even the smallest individual initiatives.
- We are a small boutique consultancy of hand-picked practical and pragmatic experts
- We are NOT generalists or academic theorists - we are specialists in the real operational use of service management best practices
- We focus on providing solutions and delivering measurable value and benefits - not writing big reports
- By specialising, and building a core team of the best in our field, we can deliver increased benefits and higher satisfaction - many companies are dissatisfied with large consulting organisations, often paying top money for generalists without the depth of experience and knowledge needed to delivery maximum value.
- We are acknowledged and internationally-recognised experts and thought leaders
- Our consultants produce case studies, white papers, articles, books and best practice based on successful implementations
- Extensive list of authoring credits for best practice books, white papers, presentations and articles.
- Regularly invited to present at events around the world - itSMF conference for 4 years running; BSM events in UK, USA, Russia and Europe
- Practical and pragmatic application of best practices including ITIL, COBIT, CMMI and eTOM
- We are independent and we don't sell tools
- We are often selected to partner with consulting organisations and tools vendors to deliver customer projects
- We are uniquely placed to provide advice on the best holistic solution for people, process and technology - often reducing the tools, not selling you new ones
- Some previous projects were with IBM, HP, BMC and others
- We have an impressive list of customers since starting in 1997
- British Airways, IBM, HP/Compaq, Centrica (British Gas), Vodafone, BT, Unilever, Virgin Mobile, and many more
- Our projects usually pay for themselves in months, not years - our experience allows us to identify the maximum achievable benefits, and ensure that all initiatives are effectively self-funding
Proof points (facts - why should you believe us)
Let us demonstrate it to you - talk to us, make up your own mind if we're the right people to help you.
We are requested to deliver presentations at industry events - we share our knowledge, and contribute to continual improvement and best practice development
- itSMF (IT Service Management Forum) conferences in 2005, 2006, 2007 and 2008
- Business Service Management events in the USA, UK, Europe and Russia
- Service Desk and IT Support Show 2008
We have authoring credits for best practice books, white papers, presentations, training courses, articles and methodologies, including:
- Project Management Institute (PMI) methodologies for Programme Management and Portfolio Management
- Service Management guidance on Service Agreements, Service Catalogues, Business Relationship Management, Benefits Management and many other disciplines
Our team are the hand-picked experts in applying a BSM philosophy to deliver measurable improvements to your business and customers. |
