BSMimpact

Still arguing over incidents and problems – really?

I must admit that I find it quite disappointing to see how much time is being spent arguing over some basic concepts. If these things are still unclear, then we owe our customers and colleagues a simple clarification. One of … Continue reading →

Posted on February 19, 2012 by

BSM impact

Education in IT Service Management

Great news for education in IT Service Management Article from ServiceTALK magazine, January 2012

Posted on January 11, 2012 by

BSM impact

The only way is ethics

ServiceTalk_Jan2012_Ethics Article of ethics from the January 2012 edition of ServiceTALK magazine – click the link above.

Posted on January 11, 2012 by

BSM impact

Focus for 2012

Now that we’ve started 2012, I decided to spend a couple of minutes thinking about what we need to do to be successful this year. What are the main things we need to think about during this year? I’ve used the … Continue reading →

Posted on January 3, 2012 by

BSM impact

Holiday fun from BSMimpact

Best Wishes from the BSMimpact Management & Directors Fun video featuring Matthew, Elaine, James & Julian

Posted on December 23, 2011 by

BSM impact

Cloud Pro: Help from up high – running a service desk in the clouds

Article from Cloud Pro More and more companies are turning to service desks in the cloud – what are the issues to consider? If you want to get a view on how much businesses value their ITSM people, look at … Continue reading →

Posted on December 8, 2011 by

BSM impact

Can you really implement IT Service Management tools in days?

There is a trend towards Cloud and SaaS (software as a service) offerings for Service Management tools, particularly with tools such as Service-now becoming very popular as well as SaaS versions of various other tools. One of the key advantages … Continue reading →

Posted on December 6, 2011 by

BSM impact

Why Only Outsource Things That Are Working Well?

Blog by Matthew Burrows on APMdigest, Published December 02, 2011 Click here for original blog post Traditional wisdom seems to be that we should only outsource things that are stable and working well, but what about the stuff that we … Continue reading →

Posted on December 2, 2011 by

BSM impact

Is IT Part of the Business, Or Just a Supplier?

Matthew Burrows Soapbox video from ITSM TV – similar content also available in the blog post. I hear lots of debate about whether IT should be in a customer/supplier relationship (often described as being a Service Provider) or seen as … Continue reading →

Posted on November 27, 2011 by

BSM impact