Business Service Management Consultancy
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Matthew Burrows has written a pocket overview for the latest version (V5) of SFIA. It is available to purchase from the itSMF UK Bookshop and other places. What is SFIA®? The Skills Framework for the Information Age (SFIA®) provides a common … Continue reading
The Service Desk and IT Support Show (SDITS) is taking place in London on 24th and 25th April 2012. Entry is free, and there is a large exhibition space with service providers and tools vendors telling you about their … Continue reading
BSMreview article by Matthew Burrows Changes Forcing the IT Makeover The changes in the IT space were expressed extremely well in the BSMreview article “The Essence of Professionalism: Will it make a difference in your IT career?” by Pete McGarahan … Continue reading
Blog published on BSMreview.com http://www.bsmreview.com/blog/2012/02/product-or-service-does-it-really-make-any-difference.htm What one customer sees as a service, another might see as a product. As an example, a mobile phone company provides a phone, which could be seen by the customer as a product which allows … Continue reading
I must admit that I find it quite disappointing to see how much time is being spent arguing over some basic concepts. If these things are still unclear, then we owe our customers and colleagues a simple clarification. One of … Continue reading
Great news for education in IT Service Management Article from ServiceTALK magazine, January 2012
ServiceTalk_Jan2012_Ethics Article of ethics from the January 2012 edition of ServiceTALK magazine – click the link above.
Now that we’ve started 2012, I decided to spend a couple of minutes thinking about what we need to do to be successful this year. What are the main things we need to think about during this year? I’ve used the … Continue reading
Best Wishes from the BSMimpact Management & Directors Fun video featuring Matthew, Elaine, James & Julian
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