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BSMreview article by Matthew Burrows Changes Forcing the IT Makeover The changes in the IT space were expressed extremely well in the BSMreview article “The Essence of Professionalism: Will it make a difference in your IT career?” by Pete McGarahan … Continue reading
Blog published on BSMreview.com http://www.bsmreview.com/blog/2012/02/product-or-service-does-it-really-make-any-difference.htm What one customer sees as a service, another might see as a product. As an example, a mobile phone company provides a phone, which could be seen by the customer as a product which allows … Continue reading
I must admit that I find it quite disappointing to see how much time is being spent arguing over some basic concepts. If these things are still unclear, then we owe our customers and colleagues a simple clarification. One of … Continue reading
Now that we’ve started 2012, I decided to spend a couple of minutes thinking about what we need to do to be successful this year. What are the main things we need to think about during this year? I’ve used the … Continue reading
There is a trend towards Cloud and SaaS (software as a service) offerings for Service Management tools, particularly with tools such as Service-now becoming very popular as well as SaaS versions of various other tools. One of the key advantages … Continue reading
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