Business Service Management Consultancy
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The Service Desk and IT Support Show (SDITS) is taking place in London on 24th and 25th April 2012. Entry is free, and there is a large exhibition space with service providers and tools vendors telling you about their … Continue reading
PDF version also available by clicking here A BrightTALK Channel Webinar Survey results:
A presentation given by Matthew Burrows on Operational Efficiency in 2008, as part of the IT Automation channel on BrightTalk. A BrightTALK Channel
This webinar from Ian Clayton on the origins , myths and realities of Service Management, give some excellent background and advice. This includes how service management originated from marketing and not IT. A BrightTALK Channel
Matthew Burrows will be presenting on Mentoring and priSM at this regional meeting. The is the mid year meeting of the Scottish Region and will take place in the Library (level 4 annexe), the University of Glasgow Theme for the … Continue reading
Matthew Burrows will be attending, and presenting 2 sessions on “Realising your potential with priSM” For details on the conference, including how to book, please visit the itSMF UK website http://www.itsmf.co.uk/Conference/2011Conference/2011_Conference.aspx
Matthew Burrows will be attending the conference, and delivering a presentation about priSM Session details: http://www.servicemanagementfusion.com/session.aspx?id=211 Conference Website: http://www.servicemanagementfusion.com/ http://events.linkedin.com/FUSION-11-Conference/pub/521359
The 2010 itSMF UK Conference will be held in London this year at the Novotel London West. The focus on quality over quantity is reflected in a packed two-day agenda. Speakers include Sir Ranulph Fiennes (Opening Keynote) and Matthew Burrows, … Continue reading
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Delivering additional business value through business service management
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