BSMimpact | Page 2

Cloud Pro: Help from up high – running a service desk in the clouds

Article from Cloud Pro More and more companies are turning to service desks in the cloud – what are the issues to consider? If you want to get a view on how much businesses value their ITSM people, look at … Continue reading →

Posted on December 8, 2011 by

BSM impact

Can you really implement IT Service Management tools in days?

There is a trend towards Cloud and SaaS (software as a service) offerings for Service Management tools, particularly with tools such as Service-now becoming very popular as well as SaaS versions of various other tools. One of the key advantages … Continue reading →

Posted on December 6, 2011 by

BSM impact

Why Only Outsource Things That Are Working Well?

Blog by Matthew Burrows on APMdigest, Published December 02, 2011 Click here for original blog post Traditional wisdom seems to be that we should only outsource things that are stable and working well, but what about the stuff that we … Continue reading →

Posted on December 2, 2011 by

BSM impact

Is IT Part of the Business, Or Just a Supplier?

Matthew Burrows Soapbox video from ITSM TV – similar content also available in the blog post. I hear lots of debate about whether IT should be in a customer/supplier relationship (often described as being a Service Provider) or seen as … Continue reading →

Posted on November 27, 2011 by

BSM impact

Service Catalog webinar on Brighttalk

PDF version also available by clicking here A BrightTALK Channel Webinar Survey results:

Posted on November 13, 2011 by

BSM impact

priSM interview for ITSM TV

Matthew Burrows interviewed on ITSM TV about priSM® (Professional Recognition in IT Service Management), a credentialing scheme from itSMF. Matthew Burrows – BSM Impact from itsmTV on Vimeo. ITSM TV Special Feature on Back2ITSM – giving back to the industry … Continue reading →

Posted on October 31, 2011 by

BSM impact

ITIL 2011: it’s how you use it that counts

Computer Weekly article from Matthew Burrows, 7th October 2011 ITIL, the UK government-owned guidance on IT service management (ITSM) best practice, has been widely adopted across the IT industry since it first appeared more than 20 years ago. In July this … Continue reading →

Posted on October 9, 2011 by

BSM impact

A Better Definition for BSM?

http://www.bsmdigest.com/a-better-definition-for-bsm A Better Definition for BSM? September 25, 2011 by Matthew Burrows In a previous blog I commented that I didn’t like the Wikipedia entry for Business Service Management (BSM), and having checked with people involved in the original creation … Continue reading →

Posted on September 27, 2011 by

BSM impact