common challenges

	Cost Reduction

	ITIL v2 / v3

	ISO/IEC 20000

	Benefits Management

	Process Efficiency

	BSM for Telecoms

	Best Practice Adoption

how we can help

	Process Design & Re-Engineering

	Enterprise Architecture

	Business Change Implementation

	Transformation & Continual Improvement

	Service Management Strategy

	Benefits Management Methodology

featured resources

	"Service" The most inconsistant & misunderstood term in Service Management

	Defining 'Services' and creating a Service Catalogue

	Service Asset & Configuration Management

Business Service Management Consultancy

news & events

August 2010

SFIA Accredited Consultant certification

Matthew Burrows has been awarded the SFIA (Skills Framework for the Information Age) Foundation Accredited Consultant certification following the successful completion of the official SFIA training course. BSMimpact use SFIA with clients when benchmarking ICT skills and designing organisational structures for maximum efficiency.

July 2010

New Head of Sales & Marketing

Dave Redding has joined BSMimpact to lead our Sales & Marketing function. Dave brings 15 years consultancy-lead sales experience in the Enterprise ICT management solutions arena. Having worked with many large clients and been exposed to the full gamut of ITSM vendor software solutions, he is perfectly suited to leading the technology-impartial approach at BSMimpact.

June 2010

New Office Manager

Maxine McMahon has joined BSMimpact as Office Manager. Maxine brings 14 years of IT Service Management and ITIL Best Practice experience with her having honed her skills at a number of leading consultancies, service providers and membership organisations including itSMF UK.

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