Business Service Management Consultancy
Tel: +44 (0)800 756 9998
Audio and video
Below are a selection of downloadable resources.
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News & Views Still arguing over incidents and problems – really?
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Outsourcing feature on itsmTV http://www.youtube.com/bsmimpact/
Implementing a Service Catalogue Part One - Published June 2007.
Implementing a Service Catalogue Part Two - Published December 2007.
For the Customer We Change and Automate - Presentation PDF presentation slides - Published June 2008
For the Customer We Change and Automate - Commentary - Published June 2008.
Not Just Theory - Real Business Benefits Through Operational Efficiency - CommentaryOperational Efficiency presentation for itSMF e-Symposium - Published February 2009.
Not Just Theory – Real Business Benefits Through Operational EfficiencyPresentation PDF presentation slides - Operational Efficiency presentation for itSMF e-Symposium - Published February 2009
Polestar Simulation - Experiential LearningVideo file - Overview of our simulation offering - Published March 2009
The SM business case - creation, sponsorship and approval - CommentaryMaking the Business Case for Service Management presentation for itSMF e-Symposium - Published October 2009.
The SM business case - creation, sponsorship and approval - Presentation PDF presentation slides – Making the Business Case for Service Management presentation for itSMF e-Symposium - Published October 2009
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