Business Service Management Consultancy
Tel: +44 (0)800 756 9998
Presentations
Below are a selection of downloadable resources.
View our audio and video's
News & Views Still arguing over incidents and problems – really?
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Click on the links below to view our Presentations
Service Catalog - It can deliver more value than you think
"Service" The most inconsistent & misunderstood term in Service Management
Configuration Management - not how low, but how high, and why
Defining 'Services' and creating a Service Catalogue
ITIL, eTOM and ISO/IEC 20000 Harmonisation - a presentation at TeleManagement World,Orlando,Florida,USA.
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