Business Service Management Consultancy
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White papers
Below are a selection of downloadable resources.
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News & Views Still arguing over incidents and problems – really?
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Benefits Management
ITIL V3 Analysis - An informal look at ITIL v3 one year after its launch.
Centrica BMC Press Release
Enterprise Leadership article on Centrica BSM Programme - Featuring Matthew Burrows, BSMimpact - Published April 2004.
ServiceTalk article on Operational Efficiency - Featuring Matthew Burrows, BSMimpact - Published April 2009.
Service Management Maturity - Why it's important and how BSMimpact can help you to achieve it.
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