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Resources

Audio & Video

Implementing a Service Catalogue Part One
mp3 file - Published June 2007
 
Implementing a Service Catalogue Part Two
mp3 file - Published December 2007
 
For the Customer We Change and Automate - Presentation
PDF presentation slides - Published June 2008
 
For the Customer We Change and Automate - Commentary
mp3 file - Published June 2008
 
Not Just Theory - Real Business Benefits Through Operational Efficiency - Commentary
mp3 file - Operational Efficiency presentation for itSMF e-Symposium - Published February 2009
 
Not Just Theory – Real Business Benefits Through Operational Efficiency - Presentation
PDF presentation slides - Operational Efficiency presentation for itSMF e-Symposium - Published February 2009
 
Polestar Simulation - Experiential Learning
Video fle - Overview of our simulation offering - Published March 2009
 
The SM business case - creation, sponsorship and approval - Commentary
mp3 file – Making the Business Case for Service Management presentation for itSMF e-Symposium - Published October 2009
 
The SM business case - creation, sponsorship and approval - Presentation
PDF presentation slides – Making the Business Case for Service Management presentation for itSMF e-Symposium - Published October 2009
 

 
   
 

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