BSM Impact
Search:
 
 
   
home
services
news & events
resources & downloads
vacancies
about us
contact
   
 

Resources

Presentations

"Service" The most inconsistant & misunderstood term in Service Management
 
Defining 'Services' and creating a Service Catalogue
 
Service Asset & Configuration Management
 
ITIL, eTOM and ISO/IEC 20000 Harmonisation
a presentation at TeleManagement World,Orlando,Florida,USA
 

 

   
 

Use of this site signifies your acceptance of BSMimpact's Terms of Use and Privacy Policy
BSMimpact Limited Registered in England Company No. 3611271
Registered Office: 17 Langhams Way, Wargrave, Berkshire. RG10 8AX