Provide a team of industry-recognised experts in Business Service Management (BSM), independent of tools and hardware suppliers, partnering with you to deliver operational solutions, and realise rapid value and business benefits
fixed price and fixed duration assessments aiming to deliver an actionable plan for rapid delivery of benefits
address head-on specific issues, providing targeted solution that deliver improvements in weeks
produce strong business cases so that projects are self-funding, delivering immediate benefits
take an enterprise-wide view, breaking work in to bite-sized chunks which deliver benefits in shorter timescales, whilst avoiding diluted benefits often associated with point solutions
ensure that point solutions work within an overall enterprise perspective, so that the company and customers don't suffer in the medium and long term as a result of quick wins and short term thinking.
Operational efficiency & effectiveness
Market pressures to reduce cost, but without reducing service quality or damaging the business
The planning of a Service Management strategy is a prerequisite to successful implementation. Taking a top-down approach to provide a truly business-relevant strategy will result in even greater benefits through all levels of the organisation. The benefits realised will be magnified in each smaller initiative with an established vision and strategy.
Instead of just looking at tools, we start with the customer, products/services, organisation and skills, processes, data, suppliers and then the technology
Process auditing, maturity improvement and certification
The introduction of ITIL V3 in 2007 represents a massive positive evolution, utilising all the good practices and guidance of ITIL V2 and expanding the scope around a full 'service lifecycle' model. Many organisations are asking the question "should we use ITIL V3 or V2?" In many ways, the question isn't appropriate as ITIL V3 builds upon V2, and if you have implemented processes based on V2 then these are also completely compatible with ITIL V3. The additional content and guidance within V3 will help to improve any service management framework based on V2.
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Registered Office: 17 Langhams Way, Wargrave, Berkshire. RG10 8AX
